Hỗ trợ
Contact: info@sorin.tech
Bản dịch chỉ nhằm thuận tiện; nếu có mâu thuẫn, bản tiếng Anh sẽ được ưu tiên. Need help with AviPeak? Use this page for account, subscription, privacy, learning progress, interview recording, notification, and technical support.
Contact
Email AviPeak support at info@sorin.tech. Include the device model, operating system version, app version, account email if relevant, and a short description of the issue. Do not send passwords, payment card numbers, government identity documents, medical records, or other sensitive information.
Subscriptions and purchases
Subscriptions and refunds are managed by Apple or the app store used for the purchase. If premium access is missing after purchase, open AviPeak, make sure you are signed into the same store account, and use the restore purchase option where available. For refunds or cancellation, use your app-store account settings.
Account, privacy, and deletion
You can manage account access, sign out, and request account deletion from the app where available. For privacy requests, deletion questions, or account recovery problems, email info@sorin.tech from the address associated with your account when possible. We may need to verify the request before acting on it.
Learning progress and recordings
If progress, scenario history, glossary status, or interview recordings do not appear as expected, check that you are signed into the correct account and that network access is available. Interview recordings may be local-only unless you choose a feature that uploads or evaluates them.
Response and availability
We try to review support messages promptly, but response time can vary by volume, platform review requirements, security checks, and the information included in your request. Aviation learning content can change over time, so verify official sources for operational or safety-critical decisions.